The Springbourne Promise is to provide you with a professional, efficient and helpful experience throughout the home buying and settling in period. Our aim is to offer a high quality service to make the transition into your new home as smooth as possible.
A Springbourne Home is a unique product offering qualities and characteristics that ensure your home is truly distinctive. We do this by the careful selection of external finishes and internal specifications, sometimes to provide an architectural contrast or statement, and sometimes to create a home that’s sympathetic to its surroundings.
For those clients who purchase early on in the construction process, there is also the opportunity to personalise your Springbourne Home with a choice of bespoke finishes.
A reservation fee of £5,000 will secure your chosen property for a period of 90 days. During this period, the price will be fixed and we will not enter into a new reservation agreement with another customer on the same property.
Any extension to this must be agreed by Springbourne Homes to prevent the property being re-marketed.
CUSTOMER RELATIONS MANAGER
When you reserve a Springbourne Home you will have a dedicated point of contact from reservation through to home demonstration. They will guide you through any specification choices and keep you regularly informed as to the progress of your new home and accompany you on site visits.
SPECIFICATION AND PREMIUM UPGRADES
The signature specifications for your new home are set out within our sales brochure. Subject to the build stage, there will be the opportunity for you to personalise your home with choices from our range of products. There is also the opportunity to discuss upgrades with the site team.
Weather and other matters beyond our reasonable control make the time needed to construct your home unpredictable. You will be given an estimated completion date at reservation, at contract exchange and thereafter, if the estimated dates move by more than one calendar month.
The Consumer Code requires a realistic timeframe to be provided at exchange of contracts; between the build stages of foundation to weather proof, a calendar quarter, and, between the build stages of weather proof to decoration, one calendar month.
INFORMATION AT EXCHANGE OF CONTRACTS
Prior to your exchange of contracts we will complete a checklist to ensure that all of the information provided is accurate. To avoid any misunderstandings, you should ensure that, before you exchange contracts, your legal representative confirms in writing any spoken statements that you are relying upon in the purchase of your new property.
Your solicitor will require funds equivalent to 10% of the purchase price at this point, along with evidence that any mortgage funds required are confirmed.
SPRINGBOURNE QUALITY ASSURANCE
Your property will be inspected by a senior site manager who will only approve it if it conforms to our benchmark for quality.
Once your chosen Springbourne Home has been signed off by our site manager and warranty provider, our legal team will contact your solicitor and serve the notice for completion. Moving into your new home should happen within 14 working days after the notice is served.
Please be aware that any moving-in dates discussed prior to this will be purely provisional.
You will be invited to a demonstration of your new home once completion has occurred and all relevant funds been received.
This will include a complete walk around and a demonstration of the appliances, heating and hot water systems. You will also be given the chance to inspect all cosmetic finishes including kitchens, work surfaces, sanitary ware, glass and flooring. On the day, we will provide you with a comprehensive homeowner’s manual which contains instruction manuals and warranties, together with a description of the systems and services installed in your home.
We will meet you at your new home on the day of completion to welcome you to your new Springbourne Home.
HEALTH AND SAFETY
Access to areas of construction is prohibited without prior authorisation. If authorisation is granted, you will be required to wear suitable protection and be accompanied around the site.
Compliance with all Health and Safety policy is the responsibility of the individual.
Your new property benefits from a 10-year structural warranty.
For the first two years, Springbourne Homes will also attend to any agreed, remedial works covered by our own warranty.
POST PURCHASE CONTACTS
Springbourne Homes will provide all home buyers with a direct link to our Customer Care Team. Pleae refer to your Homeowner’s Manual for more information.