The Springbourne Pledge sets out to provide you with a professional, efficient and helpful experience. Our aim is to offer a professional service to make the transition into your new home as smooth as possible.
The Springbourne home is a truly unique product offering qualities and characteristics that ensure elements of your home are truly distinctive. We do this by the careful selection of the external finishes and internal specification, sometimes to provide an architectural contrast or statement, and sometimes to create a home that’s sympathetic to its surroundings.
For those clients who purchase early on in the construction process, there is also the opportunity to personalise your Springbourne home with a choice of specification finishes.
A reservation fee of £5,000 will secure your chosen property for a period of 90 days. During this period, the price will be fixed and we will not enter into a new reservation agreement with another customer on the same property.
Any extension to this time must be agreed by Springbourne Homes to prevent the property being remarketed.
CUSTOMER RELATIONSHIP MANAGER.
When you reserve a Springbourne Home you will have a dedicated point of contact from reservation through to home demonstration. They will guide you through any specification choices and keep you regularly informed as to the progress of your new home.
Our Client Liaison Manager will also accompany you on site visits.
SPECIFICATION AND PREMIUM UPGRADES.
The signature specification for your home is set out within the specification section of the brochure. Subject to the build stage there will be the opportunity for you to personalise your new home with choices from our specification range. There is also the opportunity to discuss specification upgrades with the site team.
Weather and other matters beyond our reasonable control make the time needed to construct your home unpredictable. You will be given an estimated completion date at reservation, at contract exchange and thereafter if the estimated dates move by more than one calendar month.
The Consumer Code requires a realistic timeframe to be provided at exchange of contracts; between the build stages of foundation to weather proof, a calendar quarter, and between the build stages of weather proof to decoration, one calendar month.
INFORMATION AT EXCHANGE OF CONTRACTS.
Prior to your exchange of contracts we will complete a checklist to ensure that all of the information provided is accurate. To avoid any misunderstandings, you should ensure that before you exchange contracts, your legal representative confirms in writing any spoken statements that you are relying upon in the purchase of your new property.
Your solicitor will require funds equivalent to 10% of the purchase price at this point, along with evidence that any mortgage funds required are confirmed.
SPRINGBOURNE QUALITY ASSURANCE.
Your property will be inspected by a senior site manager who will only approve it if it conforms to our specific quality benchmark.
Once your chosen Springbourne Home has been signed off by our site manager and warranty provider, our legal team will contact your solicitor and serve the notice for completion. Moving into your new home should happen within 14 working days after the notice is served.
Please be aware that any moving-in dates discussed prior to this will be purely provisional.
You will be invited to a demonstration of your new home once completion has occurred and all relevant funds been received.
This will include a complete walk around and a demonstration of the appliances, heating and hot water systems. You will also be given the chance to inspect all cosmetic finishes including kitchens, work surfaces, sanitaryware, glass and flooring. On the day, we will provide you with a comprehensive homeowner’s manual which contains instruction manuals and warranties, together with a description of the systems and services installed in your home.
We will meet you at your new home on the day of completion to welcome you to your new Springbourne Home.
HEALTH AND SAFETY.
Access to areas of construction is prohibited without prior authorisation. If authorisation is granted you will be required to wear suitable protection and be accompanied around the site.
Compliance with all Health and Safety policy is the responsibility of the individual.
Your new property benefits from a 10-year structural warranty.
For the first two years of the warranty, Springbourne Homes will attend to any work required.
POST PURCHASE CONTACTS.
Springbourne Homes provides all of our customers with a 24-hour emergency phone number; refer to your Homeowner’s Manual for more information. This should only be used in emergency situations when a response is needed straight away.